Our top priority is helping you have the best on water experience possible.
We be bummin' if you're not stoked with your Sup Cloud. : ( We take real pride in the quality of our products and the way they are delivered. Please Note: Since this is a brand new product concept, there are user details that once you're familiar with will greatly improve your experience. If you're having frustration with anything, please contact us. We can help you get familiar with using your Cloud fast!
Money Back Guarantee
We want you to be completely pumped about your Sup Cloud experience. If you're not 100% satisfied within 30 days of receiving your order, return your purchase for a full refund. Just like that.
Return Policy
Damaged items are not eligible for refund. All returned merchandise must be in like new condition. All items included in your purchase must be present in your return ( barring the bracelet and sticker which are our gifts to you no matter what ). Shipping charges associated with the return are not refundable.
Return Instructions
If you'd like to return your purchase, and the requirements mentioned in the Return Policy are met, please follow these steps to complete the process. Your card will be credited upon Sup Cloud receiving your returned items.
Please email [email protected] to inform us of your purchase number and receive the return address.
Place ALL purchased items in your return box ( preferably the box in which your products arrived ) and send your return to the address provided.
When Sup Cloud receives your return package, a refund will be issued promptly. If products arrive in poor or damaged condition, Sup Cloud will not be able to issue the refund, instead the package will be sent back to you.
Product Guarantee
All Sup Cloud products are guaranteed to be free of manufacturing defects. If you find a defect in any item of your Sup Cloud product package, please contact us immediately so we can resolve / replace / refund depending on the details of the defect and your resolution preference.
Manufacturer's Warranty
Please read the list of products and accessories protected by warranty and the description of warranty coverage.
The Sup Cloud Inflatable, Attachment Set, Carry Bag, Pump and Board Strap are backed by a 12 month Limited Manufacturer Warranty. Punctures to the inflatable, normal wear and tear of products, accidental mishaps resulting in product degradation, lost or stolen items, using products for unintended applications, or other user error related occurrence(s) resulting in product malfunction and or damage is and are not covered under this Manufacturer's Warranty.
**Please follow the instructions for mounting the Attachment Set very carefully. There is no warranty protection for the adhesive due to the uncontrollable variation in installation techniques that the customer could use to apply the tape that differ from the recommended application protocol.**
Sup Cloud Inc must examine your product claim ( through emailed description with pictures or physical examination of product ) in order to determine if your claim is protected by the warranty. If your claim is covered by warranty, Sup Cloud will replace your defective product, free of charge. In most cases, shipping costs involved in replacing products protected by warranty will be covered by Sup Cloud Inc.
Please follow these steps to submit and fulfill a Warranty Claim:
If Sup Cloud determines the product defect is under warranty protection, your claim will be authorized.
Once your claim is authorized, a return address will be provided. In most cases, a shipping label will be sent to you for use with your return. Please prepare a package for your warrantied product return and apply the shipping label we provide onto the package
In most cases, your replacement product will arrive with the shipping label. Please promptly send in the item you are returning under warranty.
For any questions, concerns or comments, please feel free to contact us. We love getting to know you as a customer and hearing your ideas on how your Sup Cloud experience can be improved.
